Healthcare Management System: Lessons from Sweden for Vietnam

Healthcare is a service industry, and its quality is determined in collaboration with the patients it serves... The purpose of this paper is to introduce management in the medical profession and administration in the Swedish healthcare system. Based on an overview of the current situation of the Vietnamese healthcare management system and some main points of recent reforms from Sweden, some lessons for improving the Vietnamese healthcare system also are proposed in the paper.

Understanding Entrepreneurial Perception and Business Conditions in Vietnam Through the Approach of the Global Entrepreneurship Monitor

… This paper provides a broad view of the Vietnamese entrepreneurship characteristics in different phases; from intending to start, to just starting, to running a new or established business, and even to the discontinuance of a business. The paper also suggests an analytical framework condition for business development in Vietnam… This paper proposes recommendations for the improvement of business conditions and the promotion of the development of entrepreneurial activities in Vietnam in the coming years.

Dương Thúy Trâm Anh,

Lean Production and Corporate Social Responsibility
in Vietnamese SMEs

… Many Vietnamese small and medium sized enterprises (SMEs) are still wandering around trying to find ways to implement CSR while at the same time they have to face a number of challenges such as low productivity, out-of-date technology, and limited financial and human resources. This paper presents the concept of lean manufacturing in CSR, and points out the arguments showing that lean manufacturing can be a solution to effective and sustainable CSR implementation. An empirical research model will also be suggested to study the relationship between lean manufacturing and CSR in the context of Vietnamese SMEs

Based on the results of a customer survey, the study identified five components – TA-EM (tangible-empathy factor), RESPONSIVENESS (the willingness or readiness of employees to help customers and provide services), RELIABILITY, ASSURANCE and IMAGE – which explain customer perception of service quality… The results showed that 64 percent of the variance in customer satisfaction can be explained by these five variables. In addition, based on these findings, the study also gives some suggestions for Vietnamese organizations to further improve service quality and customer satisfaction level.

Nguyễn Thị Ngọc Anh

Entrepreneurial Skills for Women’s Business Success: Lessons around the World and Implications for Vietnam

There are many obstacles that prevent women from starting their own business in different countries, including in Vietnam. The lack of necessary entrepreneurial skills is a main factor that causes women to be afraid of failure in their entrepreneurial activities… The paper concludes by making recommendations for developing entrepreneurial skills for Vietnamese women to overcome the existing obstacles and to improve their business success.

Trần Thị Bích Liễu,

Factors Affecting Travel Decision Making: A Study of the Credibility of Online Travel-related Information in Vietnam

This study investigates the factors influencing consumer perception of credibility of online travel-related information on online communities, especially online social networks and, in turn the degree to which the perception of online information credibility affects trust and travel decision-making. Online and offline surveys of Vietnamese consumers were conducted with a total of 328 individuals responding to questionnaires regarding the determinants of consumer perceptions, online trust and the use of online information for travel decisions...